The Promise & Pitfalls of Public Outreach Part 2: Writing About Science, When You’re Not A Scientist

Matt Shipman is a public information officer at North Carolina State University, where he writes about everything from forensic entomology to computer malware. He previously worked as a reporter and editor in the Washington, D.C. area for Inside EPA, Water Policy Report and Risk Policy Report, where he covered the nexus of science, politics and policy. He blogs about NC State research at The Abstract, and you can follow him on Twitter where he is @ShipLives

Explaining the nuances of scientific research to a lay audience has never been easy. Changes in the news media landscape over the past 20 years have created new challenges. The 24-hour news cycle, for example, offers little opportunity for reflective reporting on complex issues. However, there are still steps that scientists can take to communicate effectively about their work. Matt, in his Soapbox Science series, The Promise & Pitfalls of Public Outreach, has already discussed what Scientists, Science Writers and PIOs Should Expect From Each Other . In his next instalment Matt talks about being a science journalist with no scientific background, offering advice for all parties. Do stay tuned for Matt’s final post published next month. 

Many scientists find it frustrating to work with science writers who have little or no background in their specific fields of expertise. It can be slow going, explaining every little thing – and there is always the fear that the writer will get it completely wrong. But working with a non-expert can have its advantages. Here’s why scientists should give non-experts a chance – and what non-experts should consider when writing about science.

Full disclosure: I am a science writer who is not a scientist. I’ve been interested in science since I was a kid (I wanted to be a marine biologist). But thanks to a seemingly irredeemable conflict with chemistry, I ended up an English major. I went on to work as a reporter covering federal environmental policy issues, and often had to explain the research behind regulatory decisions. Much of this research was done by chemists. To my surprise, I found out that I was really good at describing their research to non-chemists and explaining why it was relevant. Chemistry was my bête noire, so how could this be?

I had two things going for me, which all non-experts have when writing about science. First, I made no assumptions about the work or about what my readers would already know about the subject. Second, I did not use jargon – because I didn’t understand it. I’m often surprised by how much scientists think the general public knows about their fields of study. For example, a researcher I was interviewing recently said “Surely most people know what tissue engineering is?” Actually, I think most people probably have no idea what tissue engineering is. We have to explain it to them.

When writing about research findings, I usually start by asking what question or challenge the researchers were setting out to address. This can take a while. If the relevant scientists phrase things in technical language, I’ll ask them to define the terms. Then I ask them why they found this problem interesting. Sometimes it is pure intellectual curiosity. But usually the research question is one element of a much broader scientific question. Science is an iterative process, and the findings from a single research project may move us incrementally closer to understanding the genetic basis for a disease, how we can boost the efficacy of antibiotics, etc.

If I can get researchers to place their work in context, it becomes much easier to explain the relevance of their work to a lay audience. No, you don’t say, for example, “They have developed a cure for Alzheimer’s.” But it is fair, and important, to tell people if a team’s work is part of the overarching effort to help us understand Alzheimer’s disease.”  Once people understand why something is important, they’re more likely to keep reading as you explain exactly what the researchers did.

Here’s another key point for science writers who aren’t experts in the subject they’re covering: when you’re interviewing the researchers, you can’t be afraid to sound stupid. If you don’t understand something they said, and you think you can “write around it,” you are going to screw up. If a researcher uses a term you don’t understand, ask him or her to explain it. I didn’t know what a TEM was until I asked someone about it when writing a piece on materials science. Why would I? (Incidentally, it’s a transmission electron microscope.) Remember: it’s better to ask now, and possibly feel a bit dim, than make a mistake when you’re writing and definitely look foolish.

Once you’ve explained the work, you get one more chance to place the findings in context. As I said, science is an iterative process. The findings you just wrote about are not the end of the line. The researchers may have answered one question, but it likely raises several more. What are those questions? Where does this work fit into the broader research field it is part of? Placing something in context means not only addressing what led up to a research project, but discussing what may come next. Exploring future research directions helps readers appreciate where findings fit into the continuum of a specific field of research.

Being a non-expert will not make someone a good science writer. But it’s not the kiss of death either. If you pay attention to detail, ask good questions, and aren’t afraid to admit how little you know, you can actually turn your ignorance to your advantage. I’ve found that if  I can get an expert to explain something to the point where I can understand it, then I’ll be able to explain it to anyone else.


The Promise & Pitfalls of Public Outreach Part 1: What Scientists, Science Writers and PIOs Should Expect From Each Other

Matt Shipman is a public information officer at North Carolina State University, where he writes about everything from forensic entomology to computer malware. He previously worked as a reporter and editor in the Washington, D.C. area for Inside EPA, Water Policy Report and Risk Policy Report, where he covered the nexus of science, politics and policy. He blogs about NC State research at The Abstract, and you can follow him on Twitter where he is @ShipLives

Make sure you check the other posts in the series, Writing About Science, When You’re Not A Scientist and Social Media: Taking Science To The People.

Whether you’re a scientist or a science reporter, at some point you’ll probably have to deal with a public information officer (PIO). A good PIO, or flack, can make your job easier. A bad PIO can make you want to pull your hair out. So, what makes a good science PIO?

PIOs have been the subject of some discussion recently in the science community. It started earlier this month, during the ScienceOnline2012 conference at North Carolina State University in Raleigh (where I work). During discussions about the relationship between scientists and reporters, it came to light that many PIOs who write news releases about research findings do not run those releases by the relevant researchers to ensure their accuracy. This blew the minds of some reporters, and at least one flack (me).

In the days following the conference, the revelation that PIOs are not vetting news releases led to several prominent blog posts and related conversations through social media. Even science writers who were former PIOs wanted to know what was going on.

To advance the conversation, I want to lay out some guidelines for what I think scientists, science writers and PIOs should expect from each other.

Researchers, you should expect a good PIO to give you an opportunity to review any news releases about your research. I am a flack at a large university. I write about everything from forensic anthropology to chemical engineering. It would be foolish of me to presume I could write about such a variety of topics without making a mistake. Even PIOs who focus on specific research areas make mistakes, as humans are wont to do.

As a result, I always vet my release copy with the relevant researchers. In fact, everyone in my office does. Sometimes that means we have to significantly re-write releases, and sometimes it means we go through several iterations before everyone is happy. We are, after all, writing for a lay audience. So be it. If we botch something out of carelessness, it reflects poorly on the researchers, the research and the institution. From a selfish perspective, it also hurts our reputations with researchers and reporters. We can’t afford that.

What do PIOs need from researchers? Time. Ideally, researchers will tell a PIO about forthcoming papers or conference presentations at least a week or two in advance. This gives us the opportunity to pull together a good release and issue it in a timely way. A six-week-old paper is brand new in academic terms – it hasn’t even had time to penetrate the intellectual marketplace – but if you tell most reporters that a news item is six weeks old, their eyes will glaze over and you will have trouble waking them up. This may not be true for some science beat writers, but most science news stories these days are written by general assignment reporters, and they like their news to be new.

Researchers should also remember that a news release is not an abstract. It is not being written for an audience of your peers. News releases should be written in language that is accessible to a non-expert audience. And, when reviewing a draft release, please respond to your PIO as quickly as possible. If you don’t get around to reviewing a release for a few weeks, odds are good the release will never go out – it’s no longer timely.

In addition, researchers should know that, at some point, they may have to actually talk to a reporter. A good PIO will make sure the researcher is aware of this ahead of time, and will check to see who on the research team is most comfortable serving as a spokesperson. It’s usually the lead author, but that is not always the case. If you’re a researcher, and you do not want to talk to the press, tell your PIO before the release goes out. A news release is not a news story. It’s a summary that reporters can use to determine whether they want to write a news story. If the researcher won’t answer the phone, there’s no point in issuing the release in the first place.

What should reporters expect from a good PIO? Honesty. Don’t say something is the cure for cancer, unless it is actually the cure for cancer. Science is an iterative process, and even baby steps forward can be exciting and important. Exaggerating research findings is a surefire way to annoy reporters (and researchers).

What else should a good PIO do? Be responsive. If a reporter calls you, he or she is probably on deadline. Respond to media requests quickly. And if you can’t get the reporter what he or she wants, explain that as soon as possible so the reporter can begin figuring out how to move forward.

PIOs should also know who they’re pitching. If you pitch a story about beetles to a writer who covers astrophysics, you’re wasting everyone’s time. That said, every PIO makes an off-target pitch from time to time. If that happens, reporters, please tell the PIO you don’t care about that subject  – but also tell the PIO what areas you do cover. If the PIO is any good, you will stop getting irrelevant pitches – and may even get a heads up about something you’re actually interested in.

Why do I care what people at other institutions do? One reason is because it is already difficult to get journalists and researchers to take PIOs seriously. We don’t need irresponsible behavior contributing to the problem. Another reason is that I care about science, and about communicating ideas (and context) accurately. It’s why I’m in this business (it sure isn’t for the money).

PIOs, and their employers, need to know that it is not okay to leave scientists out of the loop when we’re promoting their work. It undermines our credibility. It tells researchers we don’t care about their concerns. And it increases the likelihood that the very work we are trying to highlight will be misrepresented.